Make Your House Feel Like Home

Privacy Policy

Last updated: June 2025

The Hearth Home ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit thehearthhome.com.

Information We Collect

• Name, email address, and shipping address when you place an order
• Payment information (processed securely through PayPal — we never store card details)
• Browsing data such as pages visited and time spent on site
• Email address if you subscribe to our newsletter

How We Use Your Information

• To process and fulfill your orders
• To send order confirmations and shipping updates
• To send promotional emails (you can unsubscribe at any time)
• To improve our website and customer experience

Sharing Your Information

We do not sell your personal information. We share your data only with trusted third parties necessary to fulfill your order, including our dropshipping supplier (CJ Dropshipping) and payment processor (PayPal).

Cookies

We use cookies to enhance your browsing experience. You can disable cookies in your browser settings, though this may affect site functionality.

Your Rights

You have the right to access, correct, or delete your personal data at any time. Contact us at support.thehearthhome@gmail.com for any privacy-related requests.

Contact Us

For privacy concerns, email us at: support.thehearthhome@gmail.com

Refund & Returns Policy

Last updated: June 2025

We want you to love every purchase from The Hearth Home. If you're not completely satisfied, we're here to help.

Return Window

You have 30 days from the date you received your item to request a return or refund.

Eligibility

• Item must be unused and in original condition
• Item must be in original packaging
• Proof of purchase (order confirmation email) is required

Non-Returnable Items

• Items damaged due to misuse or normal wear and tear
• Items returned after the 30-day window
• Personalized or custom-made items

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Wrong Items

If you received a damaged, defective, or wrong item, please contact us within 7 days of delivery with photos and we will send a replacement or full refund at no cost to you.

How to Start a Return

Email us at support.thehearthhome@gmail.com with your order number and reason for return. We'll guide you through the process.

Shipping Policy

Last updated: June 2025

We partner with CJ Dropshipping to deliver your orders. Here's everything you need to know about shipping from The Hearth Home.

Processing Time

Orders are processed within 1–3 business days after payment confirmation.

Shipping Times

• United States: 3–8 business days (US warehouse stock)
• International: 10–20 business days
• Some items ship from China and may take 15–25 business days

Shipping Costs

• Free shipping on orders over $50
• Standard shipping: $4.99 for orders under $50

Tracking Your Order

Once your order ships, you will receive a tracking number via email. You can use this to track your package through the carrier's website.

Delays

Shipping times may be affected by holidays, weather, or high-demand periods. We are not responsible for carrier delays but will do our best to assist you.

Lost or Stolen Packages

If your package is lost in transit, contact us at support.thehearthhome@gmail.com and we will work with the carrier to resolve the issue or send a replacement.

Contact Us

For shipping questions, email: support.thehearthhome@gmail.com